Terms and Conditions
Accessing the Site
We cannot guarantee that the Website will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Website or any computer system, server, router or any other internet-connected device.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Website and is compatible with the Website. You also understand that we cannot and do not guarantee or warrant that any content of the Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.
Accuracy of information
We will use reasonable endeavours to ensure that information on the Website is accurate. If you find any inaccurate information on the Website please let us know and we will endeavour to correct it, where we agree, as soon as reasonably practicable.
Copyright / Intellectual property rights
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us (Racing Blue) or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Links to this and other Websites
As a convenience to customers, the Website may include links to other web sites or material which are beyond its control. We are not responsible for content on any site outside the Website or which are linked from it. That we include these hyperlinks does not imply any endorsement of the material on such sites or any association with their operators other than that listed as representatives of Racing Blue. Other interests attached to these outside websites are not directly endorsed by Racing Blue nor under any of our control.
We reserve the right, at our discretion, to prohibit any link from another internet site to materials or information on this Website. Without prejudice to that right, if you wish to link to the Website, you may only do so on the basis that you link to, but do not replicate, the home page of the Website, and subject to the following conditions:
- you do not remove, distort or otherwise alter the size or appearance of our logo;
- you do not create a frame or any other browser or border environment around the Website;
- you do not in any way imply that we endorse any products or services other than our own;
- you do not misrepresent your relationship with us nor present any other false or misleading information about us;
- you do not otherwise use any of the trade marks displayed on the Website without our express written permission;
- you do not link from a website that is not owned by you; and
- any website from which you link to the Website does not contain any content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
You may place an order to purchase a product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the Checkout button on the checkout page.
All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
After submitting an order to us, you will be sent an order acknowledgement email with your order reference and details of the products you have ordered. Please note, this email is an acknowledgement and is not an acceptance of your order.
In the unlikely event that your order includes products which are not available from stock, we will contact you by email to ask how you wish to proceed. You will have the option to wait until the products are available from stock, or cancel your order.
Acceptance of your order and the formation of a contract between us, is once payment has been received, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancellations and returns).
Prices and Payment
The prices of products advertised for sale on the Website are as set out on the respective page. All prices are in sterling (£), US dollars($), or Euros(€) exclusive of any sales tax where applicable and exclusive of delivery charges. Delivery charges, are clearly displayed when you view the items you have selected within your basket. Delivery charges will be automatically calculated and added to your order.
Prices may change at any time prior to (but not after) acceptance of your order.
We cannot accept your order until you have paid for it in full. Payment can be made by most major credit or debit cards or PayPal and in completion of the relevant details on the checkout page.
By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
In the unlikely event that the price of an item has been incorrectly advertised on the Site, we will contact you by email to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed despatch of your order, we will not be obliged to supply products at the incorrect price.
Subject to availability, we will use all reasonable endeavours to deliver the products you have ordered as soon as possible after your order is accepted by us. Our policy is to despatch goods the same day the order is received for goods that are in stock. Please note that the order must be received before 12.00am (GMT) to allow same day despatch. International delivery times may vary considerably and are often the result of delays incurred owing to import controls at point of entry. Estimates of delivery times will be provided by us in email format upon despatch from Racing Blue.
We outsource delivery to a specialist delivery/courier company (currently FedEx) although we reserve the right to make use of another company at any time. Terms and conditions of carriage by FedEx can be found on their website, www.fedex.com.
Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility, and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept and liability for their loss, damage or destruction after they have been delivered.
Cancellations and Returns
Except in relation to the products specified in the next paragraph, you may cancel your order (or any part of it) at any stage before the products are delivered to you, and up to 7 days afterwards. You may do so by notifying us (email preferred), giving us your full name, address and order reference and then by returning the products, in accordance with the provisions below. You do not need to give any reason for cancelling your order, but a brief explanation will help us improve the service we offer to customers in the future.
If you cancel your order, any sum debited by us from your credit/debit card will be refunded in full once the returned product has been received.
Where you decide to cancel an order after we have despatched the products, you will be under a duty to return them to us, at your own risk and cost. All such products should be returned within 14 days of you cancelling your order (where you choose to cancel by notifying us) and, in any event, no later than 28 days after the products have been delivered to you. Until such time as they are returned, you must retain possession of the products and take reasonable care of them. You should return the products to us unused and as new, whilst maintaining a duty of care for the products during the cancellation period (except to the extent reasonably necessary to examine them), with the original product packaging, by one of the following means:-
- Goods received which have been opened, used or damaged will not be accepted and refunds will not be made.
- Returned items must be suitably packed and labelled and be returned for the attention of:-
- Racing Blue, Festival House, Jessop Avenue, Cheltenham, Gloucestershire, Gl50 3SH, United Kingdom.
We strongly recommend that you retain proof of dispatch as in the event of loss or damage during return transit we cannot provide any compensation
Our policy on cancellations and returns does not affect your statutory legal rights.
If any product you purchase is damaged or faulty when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a product is faulty, you should notify us (preferably by email) to arrange for the return of the product (the cost of shipping we will refunded).
Our policy on faulty products does not affect your legal rights.
We understand that you may have concerns about security on the internet. All payments are made through a credit card secure gateway or Paypal which has a secure area and operates through SSL.
We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.
If you have any additional queries about security, please email us at: [email protected].
Although we hope this Website will be of interest to users (and except to the extent that our Terms & conditions apply), we accept no liability and offer no warranties or conditions in relation to this Website or its content, to the fullest extent such liability can be excluded by law.
If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the Website. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
This clause shall not limit or affect our liability resulting from any products sold through the Website being found to be unsafe or if something we do negligently causes death or personal injury.
These Terms and Conditions will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.
We make no promise that materials on the Website are appropriate or available for use in locations outside the United Kingdom, and accessing the Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this Website from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
How to contact us
Please feel free to contact us in any of the following ways:-
- by email at [email protected]
- by telephone +44 (0) 1242 633660 9am – 5pm (GMT), Monday to Friday
- by fax +44 (0) 1242 633601
by writing to us at:-
- Racing Blue, Festival House, Jessop Avenue, Cheltenham, Gloucestershire, GL50 3SH